Customer Complaint Classic Case Study: Airline Industry

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Is this authentic?  Doesn't matter. Wonder why they never print this sort of thing in Harvard Business Review.

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That's all I have of this classic. 

Discussion: How do you respond to a letter like this?

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This is disgusting. Airline must pay heavy compensation and the seat should be removed immediately.

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This page contains a single entry by Christian Sarkar published on January 12, 2010 11:43 PM.

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